Women speaking on phone with care manager

Manejo de la atención

We focus on the details so you can focus on getting better.

Managing care for a serious physical or behavioral health condition can be overwhelming. Keeping track of appointments and medications, settling in at home after a hospital stay, and following up with multiple doctors can be difficult for you and your family to handle on your own.

If you are receiving care for a serious medical or behavioral health condition, Capital Blue Cross' care management program can help you make informed decisions and maintain or enhance your quality of life. A specially trained care manager will work with you, your family, and your doctors to help you understand your options, coordinate your treatment, and support you along the way. It's voluntary, confidential, and available at no extra cost to you.

 

You don’t have to manage your care alone.

Get personalized support – at no additional cost.

Submit the secure self referral or call 888.545.4512 Monday – Friday, 8:00 AM – 8:00 PM ET.

 

Is care management right for you?

You may benefit from care management if you:

  • Have been diagnosed with a serious condition or have multiple health issues.
  • Are at risk for a future illness due to an existing condition.
  • Have had an extended hospital stay or multiple readmissions.
  • Are being treated by several doctors.
  • Need an organ or tissue transplant.
  • Struggle with completing daily tasks.
  • Manage anxiety, depression, substance use, or other behavioral health challenges.

What will my care manager do for me?

Your care manager will be your compassionate health advocate, helping you with:

Coming home from the hospital

Reviewing discharge instructions and coordinating with home health agency and medical equipment supply company.

Coordinating your care

Monitoring for warning signs, managing medications, and assisting with scheduling appointments.

Other support

Maximizing your health plan benefits and connecting you with community resources like transportation, housing, and financial aid.

Comenzar

 

What is a care manager?

Our care managers are highly qualified professionals who bring a wealth of experience and specialized knowledge to support our members. Here are a few details about their role:

  • Care managers include registered nurses, social workers, behavioral health specialists, health navigators, and clinical support specialists from across the country.
  • They hold certifications such as LPN, RN, CCM, and specialty certifications in obstetrics, lactation, transplant, oncology, and health equity.
  • Their combined experience includes social work, critical care, medical/surgical, home health, hospice, long-term care, maternity, oncology, transplant, dialysis, and pediatrics.
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